Refund & Cancellation Policy

Last updated: September 11, 2026

We want every dog to feel the difference. If Barktive Hip & Joint Bites don't work for your dog, we'll make it right. This policy explains how refunds, cancellations, and replacements work.

1. 90-Day Money-Back Guarantee

Every order is covered by our 90-day "Happy Dog" money-back guarantee. If you don't see an improvement in your dog's mobility and comfort, or your dog simply won't eat them, contact us within 90 days of the delivery date and we will refund your full purchase price. No questions asked, and no need to ship anything back.

Joint supplements take time to build up. For the best chance of seeing results, we recommend giving Hip & Joint Bites daily for at least 6 to 8 weeks before deciding.

2. How to Request a Refund

Email us at info@barktive.com with your order number (found in your confirmation email) and the name the order was placed under. We'll confirm the refund within 2 business days.

Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the credit to appear on your statement.

3. Limits

The guarantee covers one refund per household, for up to one order. Bulk or resale purchases are not covered. We reserve the right to decline refund requests that we reasonably believe are abusive or fraudulent.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, is missing items, or isn't what you ordered, email us within 14 days of delivery with a photo of what you received. We'll send a free replacement or issue a full refund, whichever you prefer.

5. Cancelling or Changing an Order

Every Barktive purchase is a one-time order. There is no subscription and nothing to cancel later.

If you need to cancel an order or change the shipping address, email us as soon as possible with your order number. We can cancel or update an order until it has been handed to the carrier, which usually happens within one business day. Once an order has shipped it can no longer be cancelled, but it remains fully covered by the 90-day guarantee.

6. Lost Packages

If your tracking shows no movement for 7 business days, or the package is marked delivered but hasn't arrived after 3 business days, contact us and we'll send a replacement or refund you in full.

7. Contact

Sinan Digital, Inc
2035 Sunset Lake Road
Newark, DE
Email: info@barktive.com