Shipping Policy

Last updated: September 11, 2026

This policy explains where we ship, how long it takes, and what to do if something goes wrong along the way.

1. Free Shipping

Shipping is free on every order. There are no minimums and no surprise fees at checkout.

2. Where We Ship

We currently ship to the United States, all EU member states, the United Kingdom, Switzerland, and Norway. If your country isn't listed at checkout, we don't ship there yet.

We are unable to deliver to PO boxes, APO/FPO addresses, or freight forwarders at this time.

3. Processing and Delivery Times

Orders are processed and handed to the carrier within 2–4 business days of purchase. Orders placed on weekends or holidays are processed the next business day.

Estimated delivery after dispatch:

United States: 6–10 business days
Europe (EU, UK, Switzerland, Norway): 6–10 business days

These are estimates, not guarantees. Carrier delays, weather, and customs checks can add time.

4. Order Tracking

You'll receive an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to show its first scan.

5. Duties and Taxes

Orders shipped within the United States are not subject to import duties. For international orders, any customs duties, import taxes, or brokerage fees charged by your country are the responsibility of the recipient. We cannot estimate or prepay these charges.

6. Address Accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can correct an address until the order has been handed to the carrier. We aren't able to refund or replace orders that are lost because of an incorrect or incomplete address supplied at checkout.

7. Lost, Delayed, or Damaged Packages

If your tracking shows no movement for 7 business days, or the package is marked delivered but hasn't arrived after 3 business days, contact us and we'll send a replacement or refund you in full. If your order arrives damaged, send us a photo within 14 days of delivery and we'll replace it free of charge. See our Refund & Cancellation Policy for details.

8. Contact

Sinan Digital, Inc
2035 Sunset Lake Road
Newark, DE
Email: info@barktive.com